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Abuse is sadly becoming a daily reality for our call handlers. On top of this, frequent callers are tying up emergency lines. The man recorded in the video inappropriately called 999 more than 30 times in a single day before police arrived at his address, delaying help for people in real life-threatening emergencies. New figures show that over half of 999 call handlers have faced verbal abuse, threats or personal attacks from callers or their relatives in the past year and with many experiencing
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