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Enabling ServiceNow Live Agent in Employee Self-Service
2:25
YouTubeMicrosoft Community Learning
Enabling ServiceNow Live Agent in Employee Self-Service
This video provides a step-by-step walkthrough on enabling ServiceNow Live Agent and Employee Self-Service integration using Copilot Studio. Viewers will learn how to install the ServiceNow Live Agent, configure Microsoft Entra ID authentication, set up environment variables, and test the escalation process from knowledge articles to live agent ...
6 views6 hours ago
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