An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and users. A foundational element for IT service management …

Un service desk es un mecanismo de atención que proporciona un único punto de contacto (SPOC) entre las organizaciones de TI y los usuarios finales.

Service desk é uma central de serviços estratégica que gerencia incidentes, solicitações de serviços e comunicações com usuários.

Ein IT-Service-Desk ist ein Bereitstellungsmechanismus, der eine zentrale Anlaufstelle zwischen IT-Unternehmen und Endbenutzern bietet.

Un service desk IT è un meccanismo di fornitura di servizi che offre un unico punto di contatto (SPOC) tra le organizzazioni IT e gli utenti finali.

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

The predecessors of Maximo IT were Tivoli Service Request Manager (TSRM), Tivoli Change and Configuration Management Database (CCMDB) and Tivoli Asset Management for IT (TAMIT). …

A service level agreement (SLA) is a contract between a service provider and a customer that outlines the terms and expectations of provided service.

Mar 29, 2021 · A help desk is a software tool or team of human agents that enable a company to support its customers in real time.

This rate reflects whether a user’s issue was resolved during the first interaction with a help desk, chatbot or representative. Every escalation of a customer service query beyond the initial …