What is a service request? | Atlassian
Service request management uniquely involves a user submitting their request for something new --whether that’s access to a service, a new phone, or information. ITIL specifies that, along with the …
Service desk vs help desk vs ITSM: What's the difference? - Atlassian
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new …
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL has grown …
ITIL service transition: principles, benefits, and processes
ITIL service transition employs best practices to shift services to production effectively, safely, and efficiently. This guide will review the benefits and key principles of ITIL service transition, as well as …
What Is SLA? Service Level Agreements Explained | Atlassian
As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services you will deliver, the responsiveness …
ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
Service request management is a repeatable procedure for handling a wide variety of customer service requests, including requests for access to applications, software enhancements, and hardware updates.
Qu'est-ce qu'une demande de service ? | Atlassian
Qu'il s'agisse de demandes d'accès à des applications, à des licences logicielles, à la réinitialisation de mots de passe ou à du nouveau matériel, l'Information Technology Infrastructure Library (ITIL) les …
Was ist eine Serviceanfrage? - Atlassian
Unabhängig davon, ob eingehende Anfragen den Zugriff auf Anwendungen, Softwarelizenzen, eine Passwortzurücksetzung oder neue Hardware betreffen – sie werden nach ITIL (Information …
Continual Service Improvement (CSI) in ITIL | Atlassian
Learn how to implement ITIL Continual Service Improvement (CSI) to optimize IT services, enhance efficiency, and align with evolving business needs.
What are request types in IT service management?
Read about setting up, customizing and organizing your request types, or find out how to customize the fields of a request type to suit each request. Each request type is based on an work type, and a …