CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

The year 2024 was pivotal for artificial intelligence (AI). Nearly three out of four businesses are using AI for at least one function, fundamentally changing how organizations make decisions and ...

The increasing use of productivity monitoring tools has raised a series of questions concerning the balance between workplace (or remote work) efficiency and employee privacy and trust. When applied ...

When implementing productivity monitoring tools, organizations should prioritize transparency and trust, and clearly communicate the program's goals ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...