Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the last two decades, ITIL has become the de-facto industry standard for managing IT ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

IT service management establishes a consistent core set of automated processes for managing the delivery of IT services. That helps organizations trim expenses while potentially improving system ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. Imagine being in the middle of working your way through a contract ...

License Manager gives IT teams centralized control over software usage across their organization, replacing manual ...

Carolyn Shapiro is a freelance journalist based in Burlington, Vt., with expertise in covering business and technology, health and science, consumer issues and the food industry. Imagine you’re at a ...

Syncro, a provider of a unified platform for managed service providers (MSPs) and internal IT teams, today announced the appointment of technology veteran Marc Brown to its board of directors. Brown ...

A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management ...

ServiceNow's AI features, including Now Assist, are projected to contribute an incremental 5.3% to ARPU growth annually ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...