Twitter has made new tweaks that make it easier for businesses to provide customer service through direct message. Its more relaxed rules mean that businesses can more freely reply to customers who ...

Delivering seamless digital interactions across every touchpoint is more critical than ever in today’s travel landscape, especially during major travel disruptions. Using AI tools behind the scenes ...

Customer service can often be viewed as the “kicker” to an organization’s “football team.” It may not be the most glamorous or noteworthy position, but when the game is on the line with time expiring, ...