SSE Airtricity misread Anne’s meter, overcharged her by thousands and won’t refund her
The story – which is, we’re not going to lie, a little convoluted – started at the end of September 2022. That was when Anne ...
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Cebu Pacific goes full AI with customer support
Cebu Pacific is deploying an artificial intelligence (AI) tool to automate responses to common passenger inquiries like flight bookings, making it the first Southeast Asian airline to fully use this ...