Every missed call could mean a missed customer, and over time, thousands in lost revenue. Discover how AI voice agents are ...

Zendesk, a global leader in AI-powered customer service solutions, has announced its agreement to acquire Local Measure, a ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

SVP of product and CRM applications at Zendesk. Traditional interactive voice response uses a limited set of hard-coded solutions that aim to match up with what the caller needs, according to Aniano.

The integration unifies digital and voice channels within a single intelligent platform, now offered as Zendesk for Contact Center, delivering scalable, secure, and flexible AI-powered voice and ...

This solution seamlessly embeds RingEX’s world-class voice capabilities and rich call data directly into the Zendesk customer support platform, empowering users with streamlined workflows and ...

“Zendesk powers billions of conversations between brands and their customers across voice, chat, email, social, and more. TELUS Digital is uniquely positioned to enhance these experiences ...

Zendesk is one of the world's leading customer service platforms, currently wielded by major UK retailers including Tesco, ...

In addition to the new innovations announced, other enhancements to Zendesk voice include upgrades to call monitoring, advanced routing, enhanced AI support and queue management, allowing human agents ...

This acquisition accelerates Zendesk's expansion into larger, more complex service environments, enhances its AI voice capabilities, and strengthens its integration with Amazon Connect ...

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...