Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Amazon is refunding a "very small subset" of consumers for returns from past years. Here's what you should know.

In its latest earnings call, Amazon reported a one-time expense of $1 billion connected to expenses like refunds, returns and ...

In today’s business environment, customer ratings play a pivotal role in evaluating business performance, particularly in online retailing. These ratings provide valuable insights into the strengths ...

Amazon decided to shut down its experimental artificial intelligence (AI) recruiting tool after discovering it discriminated against women. The company created the tool to trawl the web and spot ...

Amazon is finally fulfilling some unresolved returns and issuing refunds to consumers. Will you get paid? Here's what to know ...

What started as a routine weekend of receiving online orders quickly took a suspicious turn for me. After accepting a series ...

In short order, a scammer took over his cell phone. Part of what happened next is the story you’d expect — the fraudster ...

They were in an Uber heading to the airport for a family trip to Florida when the call came in. It was Verizon. The ...

Ever gone to a store for one item but came back with it and something else because it was cheaper together? That’s price ...