A new report from the American Customer Satisfaction Index (ASCI) offered some insight on how fast-food and full-service ...

A string of recent cyberattacks and data breaches involving the systems of major retailers have started affecting shoppers.

Our focus on the location and visibility of our stores, with excellent customer service, a market-leading online platform, and significant and increasing investment in sustainability, has created ...

SJW Group has officially changed its name to H2O America, introducing a new logo and Nasdaq ticker symbol ... company's name change will not affect customer service or local utility names ...

Publix and the Miami-Dade County Tax Collector’s Office have teamed up to install new self-service kiosks inside several of the supermarket locations. The initiative highlights the effort to ...

It’s a little letter printed on millions of food items sold in Tesco, Aldi, Asda and Sainsbury’s or Morrisons every day but people are only just realising what the ‘e’ symbol really means.

Booths, a UK supermarket chain, recently removed almost all its self-service checkouts. Customer assistant Marti Stelling shares how the move has affected her job. The end of self-service ...

And I have a question for you: Is Instacart a grocery delivery/pickup service or an advertising company? The answer is both. Instacart, which plans to use CART as its ticker symbol (good one ... a ...

The company has established partnerships with Instacart, DoorDash and Uber Eats to bolster customer experiences ... beverages for the food service and retail supermarket industries.

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Customer service problems in the U.S. have hit unprecedented ... Get a brief on the top business stories of the week, plus CEO interviews, market updates, tech and money news that matters to ...