If you've ever tried to get in touch with the IRS during tax season, you know it can be a nightmare. There just never seems ...

The Internal Revenue Service ... customer service and systems last year, but it's still facing challenges with processing tax returns on time, according to a new report. The report, released Thursday ...

The Internal Revenue Service has been erroneously sending out notices to tax exempt bond holders informing them about ...

want the IRS to make it easier for people to go online to get information about refunds, respond to IRS questions and more. The pair have introduced the Improving IRS Customer Service Act to push ...

Opinion: Groundwork Collaborative's Emily DiVito says cuts at the IRS could harm the agency's ability to enforce the tax code ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees ... times for taxpayers at the height of tax season. The IRS offered no official comment on ...

Taxpayers should report suspected tax scams to the IRS. The agency notes that taxpayers who get a request in the mail or by phone can always contact IRS customer service to authenticate it.

Taxpayers successfully reached a human about 31% of the time this tax season, according to the agency’s own taxpayer advocate. Despite this, the IRS rated its service a score of 88%, up from a ...

PHONE CALLS, THE IRS TO TRY TO RESOLVE TAX ISSUES. IT’S VERY DIFFICULT TO GET THROUGH UNDER NORMAL CONDITIONS. I THINK ALL THOSE DELAYS WILL IMPACT THOSE KINDS OF CUSTOMER SERVICE TYPE ISSUES AS ...