Effective project management requires a multi-faceted approach to gauge baseline performance and track improvement. A balanced scorecard is a tool designed to assist management by measuring a variety ...

Ongoing performance evaluations are just as important as the initial vetting process whenever a small business partners with an external marketing agency. A balanced scorecard approach to performance ...

An important but elusive concept is how best to measure the overall performance of an organization in real time. Some years ago, Kaplan and Norton first presented the idea of the balanced scorecard; a ...

Recently, I came across a post on LinkedIn from Dana Therrien, practice leader of sales operations strategies at Forrester. It highlighted the growth of the RevOps role with titles like director of ...

Building a scorecard can help managers link today’s actions with tomorrow’s goals. by Robert S. Kaplan and David P. Norton As companies around the world transform themselves for competition that is ...

This research was financially supported by Deloitte Australia and the Insurance Council of Australia. In-kind support was also received from the Australian and New Zealand Institute for Insurance and ...

OLMSTED FALLS, Ohio -- It's no secret that Olmsted Falls City Schools Superintendent Jim Lloyd isn't a big fan of the Ohio Department of Education's annual Ohio School Report Card. With that in mind, ...

Nurse administrators who manage nursing case management programs are challenged to demonstrate the improved quality of patient care and financial outcomes to their organization that result from such ...