When it comes to managing IT needs, understanding the difference between IT support and IT helpdesk services is crucial. Both ...

Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of AI-powered ticket routing for NITRO Help Desk.

Cloud-based help desk tools scale easily, with robust server capacity to meet the increasing demand from your support team.

Yubico has announced the release of its YubiKey Bio Series – Multi-protocol Edition keys, expanding phishing-resistant authentication options for enterprises. The new biometric security keys, which ...

NEW YORK and BRUSSELS, Nov. 14, 2024 /PRNewswire/ -- Collibra, the Data Intelligence company, today announced it has been named a Leader in the IDC MarketScape: Worldwide Data Intelligence Platform ...

“After several months of robust field testing at multiple providers, MITC is proud to announce the general availability of our AI Help Desk, MITCH. MITCH will allow DSPs to receive direct support and ...

Scammers are using increasingly sophisticated ways to lure unsuspecting victims, and some are impersonating an email help ...

To help businesses make an informed decision, Forbes Advisor has compiled a list of the top help desk software products on the market. The list is based on factors such as ease of use ...

One of the best features has to be the HelpDesk aspect of the package, which is undeniably useful if you’ve got lots of workers tapping into the software, and will invariably need some support.