Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

With the penny going away, what should you do with the ones in your coin jar? Ex-Defense chief Panetta says he doesn’t ‘think there’s any question’ second strike was war crime 'National Lampoon' star ...

Guests were sent scrambling on Nov. 9 when the hotel-and-apartment rental company Sonder abruptly shut down during their stays. Their keycards suddenly stopped working, locking some customers out with ...

Empathy was once considered too soft and squishy for the world of work, but decades of research have shattered that myth. Empathy includes three pieces: sharing others’ experiences, trying to ...

Conservationist Jane Goodall said, "It actually doesn't take much to be considered a difficult woman. That's why there are so many of us." After conservationist and primatologist Jane Goodall died at ...

In “I’m Not Trying to Be Difficult,” the star restaurateur Drew Nieporent evokes a glittering age in Manhattan hospitality. nonfiction In “I’m Not Trying to Be Difficult,” the star restaurateur Drew ...

Quant says its new system resolves 77% of issues in real time, aiming to replace chatbot dead ends with true resolution. Quant launches agentic AI for service. New “digital colleagues” are built to ...

Life throws some curveballs, right? We all hit points where the path forward isn’t clear, and the choices we have to make feel pretty heavy. It’s like standing at a crossroads with no map, and ...

McGill University provides funding as a member of The Conversation CA. McGill University provides funding as a member of The Conversation CA-FR. Customers contact companies regularly to purchase ...

DEAR ABBY: The grocery store a mile from our house has recently gone through a major expansion and upgrade. I have shopped there my entire life. The store has two points of ingress and egress. I have ...