Target has rolled out a new employee initiative that requires employees who are within 10 feet of customers to smile, make ...

WASHINGTON (AP) — More than 20 Democrat-led states are challenging a new Trump administration policy designed to block nonprofit and government workers from a student loan cancellation program if ...

Prudential Bank Limited has reaffirmed its commitment to improving customer service as part of activities marking this year’s International Customer Service Week. The celebration, held under the ...

In the experience economy, the face of brand trust is not a glossy ad campaign or a clever loyalty programme. It’s the moment when the customer is desperately trying to resolve a credit card issue and ...

Company policy is company policy, right? Not to this woman. Read how one Redditor reminisces on an irritating customer’s wish for free helium. See the story below to get more info. The company I work ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

Most stores try to make their return policies as fair and transparent as possible, but of course, that isn’t enough for some customers. When one customer didn’t like the store’s return policy, she ...

Costco is well-known for its no-questions-asked return policy. Now some shoppers are taking it upon themselves to test the limits of that policy. “Returning my slime stained carpet to Costco,” one ...