Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud CX solution. The solution is a fully integrated AI ...

ConnectLive Roadshow on the future of AI-enabled contact centres in SAIssued by ConnectJohannesburg, 29 Apr 2025Visit our press officeFrom left to right: Luyolo Dungelo, James Wessels, Paula Fernandes ...

GRAPEVINE Interactive’s three-tiered approach to artificial intelligence-based Client Service Automation (CSA) is lauded for injecting new meaning into the working lives of South Africa’s call centre ...

Modern digitally savvy consumers expect artificial intelligence (AI)-powered interactions across the customer journey when engaging with contact centres today, demanding natural, fluid ...

The customer is king – a much quoted business mantra coined by Harry Gordon Selfridge a century ago -- is more of a hollow ...

Enterprise Times met up with Jurgen Hekkink, Head of Product Marketing and Michael Eland, Product Innovation Advisor at ...

But how will AI transform the call centre, and could it eventually replace agents entirely? Digital Journal has Ben Booth, CEO and Co-Founder of MaxContact, a contact centre software specialist ...

Microsoft and Meta shrugged off concerns about their big AI investments by showing data center demand remains strong and ...

Founded in 2017, Observe.AI has enabled more than 350 enterprises to make their contact centres more efficient through its AI stack. The startup was incorporated by Swapnil Jain, Akash Singh and ...