Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

WESTLAKE VILLAGE, Calif.: 22 January 2013 — Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and ...

The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Believe it or not, that’s how some companies kick off their at-home call center agent programs – and one of the big reasons they fail. Presuming the best or most eager in-house agents will make the ...

's call center training program, which has been operating at full capacity since its February launch, will host a community open house event from 11:15 a.m.-1:30 p.m. April 19. The training facility ...

The General Services Administration is trying to drum up business for its new call center program, which helps agencies set up offices to field phone calls and e-mails from citizens. Last July, GSA ...