Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

WESTLAKE VILLAGE, Calif.: 22 January 2013 — Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and ...

The effort by Montgomery College to respond to its community workforce's request for employees skilled in call center training is paying off for both graduates and businesses. With the first graduates ...

ICE plans to establish a "National Call Center" to help law enforcement track unaccompanied migrant children for potential ...

WILMINGTON, N.C. (WECT) - New Hanover County’s 911 call center is always busy with emergency calls from across the county pouring in from people on their worst day. Not only do dispatchers help people ...