Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...

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But when it came to developing a new approach to the CRM, there wasn't a one-size-fits-all solution because different agents use different platforms. To tackle this, it built the CRM's interface ...

In a bold move to challenge the status quo, ServiceNow reimagines CRM for the AI era to sell, fulfill, and service on one unified platform to drive exceptional end-to-end experiences. AI-powered ...

(Correction: The work by Elon Musk and DOGE has dominated the early days of Trump's second term. An earlier version of this story had the wrong time period for Musk and DOGE working for Trump.) On ...

The UK's tax collector plans to appoint a new CRM vendor to manage its vast interactions with citizens over their tax affairs. His Majesty's Revenue & Customs (HMRC) has published a "preliminary ...

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

And right now, speaking to The Drum at the Possible conference in Miami, she says we’re on the brink of a major one: the arrival of CRM 3.0. “It’s not just about points and loyalty cards any ...