The Federal Trade Commission (FTC) advises that businesses cannot send merchandise you don’t order, then charge you for it.

The CFPB provides sample templates to contest errors with the credit bureaus or to file dispute letters with information furnishers, such as creditors and debt collectors. It might be worth hiring a ...

The CFPB issued separate policy statements on "sandbox approvals" and no-action letters for fintechs. Both policies are expected to be rescinded by an acting CFPB director appointed by President-elect ...

Experian faces a government lawsuit alleging it fails to properly investigate consumer disputes, leading to credit-reporting errors. The Consumer Financial Protection Bureau sued the credit ...

"The CFPB alleges that Experian does not take sufficient steps to intake, process, investigate, and notify consumers about consumer disputes, resulting in the inclusion of incorrect information on ...

"Experian conducted sham investigations rather than properly reviewing the disputes as required by federal law," CFPB Director Rohit Chopra said. Representatives for Experian didn't immediately ...

"Despite our constructive engagement and long track record of working alongside the CFPB to ensure consumers can easily dispute potentially inaccurate information, the CFPB chose to file a lawsuit ...

Officials explained the FCRA provides people multiple ways to dispute inaccurate information on their consumer reports, including by contacting consumer reporting agencies directly. The CFPB added ...

The CFPB also alleges that Experian’s faulty dispute intake procedures and failure to provide furnishers with consumer-submitted documentation, uncritical deference to furnishers’ responses to ...