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Airbnb started rolling out an AI-powered customer service bot in the U.S. last month ... led to a 15% reduction in people needing to contact live human agents,” he noted during the analyst ...

The NFL has a prank call problem on its hands, and reporting is starting to surface on who exactly is receiving prospects' phone numbers before the NFL Draft. NBC's Mike Florio writes that team ...

over and above good customer service and support after a transaction. Yet most businesses continue to spend more resources on brand marketing and customer acquisition than on training and building ...