"Zendesk powers billions of conversations between brands and their customers across voice, chat, email, social, and more. TELUS Digital is uniquely positioned to enhance these experiences through ...

This partnership builds on TELUS Digital's existing relationship with Local Measure, a CCaaS provider that powers Zendesk's voice and messaging capabilities through Amazon Connect. In February ...

Q, the leading AI customer insights platform, today announced the launch of its new brand identity, including a modernized logo and a fully redesigned website. This rebrand marks a significant ...

unitQ is enabling customers to capture the authentic voice of the customer like never before — regardless of language, metadata complexity or data anomalies. That's why Zendesk, the industry ...

Having the right tools isn’t just convenient—it’s essential for sustainable growth. The best solutions solve real problems and deliver measurable returns through improved efficiency, better ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

Exceptional customer service has become the heartbeat of modern banking, directly influencing growth, profitability and ...

Experts expect conversational assistants to take on the burden of making customer service queries for customers, but this ...