Voice deepfakes are making it increasingly hard to figure out if there’s a real person or a bot on the other end of the line.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

ABERDEEN, Miss. (WTVA) — Monroe County E-911 spent several hours on Friday, Jan. 31 repairing its phone service. The county ...

Monroe County is temporarily rerouting all 911 calls to another county.

Android 16 could finally let you set your phone's region independently of the system language. Here's why that matters.

The UK telecoms regulator, Ofcom, has called on major ISPs - including BT, Sky Broadband, Vodafone, TalkTalk, and Virgin Media - to provide more information in ...

Some Xfinity and Metro by T-Mobile customers can't activate their new Galaxy S25 Ultra phones due to delayed system updates.

The preparations for the big game have taken on an additional importance after the New Year’s Day attack on Bourbon Street.

iPhone users are being warned about a "dangerous" feature that is automatically enabled on certain Apple devices following a ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

Notification Summaries will still collate other types of notifications, such as messages – though this has been known to have ...

Human-monitored Air Traffic Control, while effective in many ways, is increasingly becoming a bottleneck in ensuring safe and ...