Response from reader to previous question: more advice for 'Painted Over.' After receiving the wrong cookie order, a customer ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Here's how a clean, organized workspace shapes first impressions, trust and overall customer experience — often before a ...

Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global ...

According to a 2024 J.D. Power survey, GFiber is the most satisfying internet provider, echoing the general tendency for ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

This press release corrects and replaces the previous release distributed November 11, 2025 at 3:10 pm ET. The previous release contained an incorrect name in the quoted in the Central Pennsylvania: A ...

Does the world today make you feel like you are endlessly riding a roller coaster with no way to get off? I've never been a ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

The relationship between a customer and a business can last a lifetime. Thanks to Michael Jordan, my first basketball shoes were Nike, and even though it's been a decade since I was involved in the ...

Florida Power & Light Company (FPL) received the 2025 ReliabilityOne® National Reliability Award from PA Consulting for delivering outstanding service reliability to more than 6 million customer ...

CEO Krishna Vanka said revenue reflected "a temporary pause in the customer orders" mainly due to "uncertainty surrounding ...