When it comes to managing IT needs, understanding the difference between IT support and IT helpdesk services is crucial. Both ...

Crow Canyon Software, a Microsoft 365 Business Applications Partner, announces the release of AI-powered ticket routing for NITRO Help Desk.

NEW YORK and BRUSSELS, Nov. 14, 2024 /PRNewswire/ -- Collibra, the Data Intelligence company, today announced it has been named a Leader in the IDC MarketScape: Worldwide Data Intelligence Platform ...

Password resets are more expensive for your organization than you may realize. Learn more from Specops Software on why ...

Orica has emerged as an early adopter of generative AI in ServiceNow to deflect IT service desk inquiries to chatbots and self-service, one of 35 potential use cases in IT operations.

“After several months of robust field testing at multiple providers, MITC is proud to announce the general availability of our AI Help Desk, MITCH. MITCH will allow DSPs to receive direct support and ...