The cheap, open AI model has sent shockwaves through Silicon Valley. Has Australia already been left behind or does DeepSeek’s rapid rise, despite limited resources, mean something similar could ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

Revenue came in at $14.26 billion, beating the projected $13.81 billion. However, revenue declined 7% year-over-year, marking the third consecutive quarter of decline. Net loss for the quarter stood ...

Analyst Brandon Lee has kept his "buy" calls on Keppel DC REIT, MINT and Digital Core REIT; he sees their unit price ...

The emerging, cost-effective Chinese AI alternatives have prompted US President Donald Trump to say it is a wake-up call to ...

Alberta's ambitious plans to see $100 billion worth of artificial intelligence data centre infrastructure built in the province over the next five years are still on track despite a recent development ...

Microsoft has pledged £150,000 of funding toward digital infrastructure for Kallabot, an AI-powered call centre concept from ...

Customer experiences increasingly define brand success, and contact centre organisations are turning to advanced technologies ...

AI and ML technologies are increasingly deployed to enhance public safety by improving crime detection, predictive policing, ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...