AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

In 2023, the Solutions segment maintained a leading position within the Call Centre AI Market, commanding a market share of more than 68.5%...” - Tajammul PangarkarNEW YORK, NY, UNITED STATES ...

Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and ...

Customer experiences increasingly define brand success, and contact centre organisations are turning to advanced technologies ...

Alberta's ambitious plans to see $100 billion worth of artificial intelligence data centre infrastructure built in the province over the next five years are still on track despite a recent development ...

Analyst Brandon Lee has kept his "buy" calls on Keppel DC REIT, MINT and Digital Core REIT; he sees their unit price ...

The £2.25m investment included £1m from The Northern Powerhouse Investment Fund II, and investment from Liverpool-based River ...

The emerging, cost-effective Chinese AI alternatives have prompted US President Donald Trump to say it is a wake-up call to ...

Utility Week Intelligence’s recent roundtable with our partner EXL explored the impact of AI and data on contact centres and the customer experience. Here’s what we learnt.