If you’ve ever hung up the phone in frustration at a call centre worker because you can’t understand their accent, Richard ...

Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

The most effective CX strategies strike the right balance: using AI to streamline routine interactions while ensuring ...

But increasingly, this work is now done using artificial intelligence, or AI. And this is causing problems in countries like India and the Philippines, where call centre jobs make up a big part of ...

But how will AI transform the call centre, and could it eventually replace agents entirely? Digital Journal has Ben Booth, CEO and Co-Founder of MaxContact, a contact centre software specialist ...

Founded in 2017, Observe.AI has enabled more than 350 enterprises to make their contact centres more efficient through its AI stack. The startup was incorporated by Swapnil Jain, Akash Singh and ...

Even as the business of BPOs and contact centres gets disrupted by AI, Genesys Chief Product Officer Olivier Jouve says that’s not entirely the case. For instance, in BPOs the churn of agents is ...

AI matching human intelligence 'five to ten ... Hundreds of contractors, or “purchasing assistants”, in a Philippines call centre were working to manually complete purchases occurring over ...

A cybercrime racket in Delhi used AI, deepfakes, and fake loan offers to target victims. Telecallers, including young women, ran sextortion and fraud schemes. , Delhi News News - Times Now ...

Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact centre solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.