The Department of Justice’s recent non-prosecution agreement (NPA) with a Medicare Advantage company marks a first-of-its-kind healthcare ...

This isn’t a story about fault or finger-pointing. It’s a story about resilience. The Ingram Micro breach exposed weaknesses ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

What is the Open Call opportunity for script submissions? Rather than accepting scripts year-round, we have distinct submission windows for scripts which are announced on the BBC Writers Opportunities ...

The homage to the star of the original film has a double meaning — including a connection to a '90s action classic.

From classics like The French Connection to more modern hits like The Dark Knight, these are the best action thrillers ...

Delasport’s Reece Calderbank explores how sports betting tech lost its spark, why creativity stalled, and what could reignite ...

Money stress and strain and the mental load rise together for many moms. Here is what research says and 8 practical steps to protect your bandwidth, budget, and well-being.