The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

Texans can honor veterans in the spirit of thanks as Thanksgiving approaches and year-round by participating in the ...

Company Reaffirms New Product Programs, Expanded Call Center Capacity, and Sprint to 1,500 Stores to Accelerate Revenue Growth.

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

The Restoring Access to Detainees Act affects immigrants who are placed in Customs and Border Protection or Immigration and ...

Congresswoman Budzinski leads Illinois Democrats urging CMS to support Rural Health Transformation funding to improve care access and affordability in rural Illinois.

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop ...

As jobs disappeared, young people left for big cities, but there’s a push to bring businesses back and spark a true rural ...