On a call with ... 200 pages of rules, including an identification and authentication policy that applies to any state agency, education agency or contractor. The policy requires all privileged ...

It is important to regularly audit administrative roles and permissions ... Material provides continuous configuration monitoring that doesn't just scan your settings once and call it a day. Instead, ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

A follow-up audit ... better rules for how staff store and share project documents and stronger expectations for keeping clients in the loop. Metro’s funding model for the center has also ...

WOLF POINT — Now, for the first time, when someone on the Fort Peck Reservation calls a crisis helpline, a fellow community member will be on the other end. An initiative that’s been three ...

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

He saw employees commuting long hours and high turnover rates. Boris decided a remote call center could fix these issues. "I wanted to make a better working environment for everyone," Boris said.

A state audit of vehicles improperly acquired by former Chattanooga Convention Center Executive Director Tim Riddle says center Board Chairman Jimmy Hudson knew of the purchases, but "forgot" that ...

An Orange County couple’s struggle to reach 911 during an emergency has reignited concerns over dispatcher response times, ...

On May 21, 2025, the Centers for Medicare & Medicaid Services (CMS) announced significant changes in its risk adjustment data ...

The Centers for Medicare & Medicaid Services May 21 announced it will immediately begin annual audits of all Medicare ...