AirAsia has announced a comprehensive upgrade of its call centre services that, among other developments, now includes a 24-hour self-help option and the ability to shorten call waiting time ...

AirAsia has closed its voice call centres in a move the company's chief customer happiness officer Adam Geneave said was "controversial", but embraces the future. Speaking at Salesforce's annual ...

In a victory for automation over the human touch, budget airline AirAsia has closed its voice call centres in favour of going all-in on AI chatbots. The airline’s chief customer happiness ...

AirAsia has established an Emergency Call Centre that is available for family or friends of those who may have been on board the aircraft. The number is: +622129850801. AirAsia will release further ...

KUALA LUMPUR: Travellers hoping to book AirAsia flights can bypass the current Internet problems by contacting the airlines' call centre. An AirAsia spokesman said its website was experiencing ...

This allows AirAsia to have an integrated customer communications approach because, historically, it used to have one platform for each of its eight call centres, one for live chat and one for ...

AirAsia has established an Emergency Call Centre that is available for family or friends of those who may have been on board the aircraft. The number is: +622129850801. AirAsia will release ...

PETALING JAYA: AirAsia is building an integrated call centre to handle problems faced by customers at all its destinations. The carrier said the call centre would link the low cost airline’s ...

Mr Fernandes said the events had resulted in more calls than the AirAsia call centre was able to handle, and a delay in processing of refunds and flight changes. The ACCC has advised anyone still ...