AirAsia MOVE said the discrepancies in fare displays for certain routes were caused by “temporary data synchronisation issues ...

Shedding the "AirAsia" name is perhaps the online travel platform's way of saying: this is not just an airline app anymore. Move is looking forward to a future where brand loyalty isn't tied to a ...

A videos shows men -- young and old -- grabbing laptops, monitors, keyboards, extensions. A raid on a fake call centre in Pakistan's Islamabad led to an unexpected heist at the hands of locals ...

A private placement to raise 1 billion ringgit ($226 million) by Malaysia's Capital A, owner of budget airline AirAsia, was "done", Group CEO Tony Fernandes said on Monday, as the company edges ...

Kate Field. Picture: Supplied But as more skilled workers enter call centres, they will need a different approach from management because the work would be “much more intense and will need a ...

A shirtless Tony Fernandes, AirAsia CEO, getting a massage during a conference call. (Photo: LinkedIn/Tony Fernandes) 18 Oct 2023 03:09PM (Updated: 19 Oct 2023 12:01PM) ...

AirAsia CEO Tony Fernandes has sparked controversy after posting a now-deleted photo of himself shirtless during a conference call on LinkedIn. A now-deleted photo that Mr Fernandes shared on his ...

Low-cost carrier AirAsia has launched a new live call feature to address urgent customer needs, in response to requests for real-time call assistance. In a statement today, the airline said the ...

AirAsia Group COO Javed Anwar Malik, speaking at CAPA Live November 2021, stated (10-Nov-2021) data has been critical in managing the COVID-19 pandemic, especially with contact tracing. Mr Malik said: ...

With six call centres handling multiple customer touch points – including web forms, live chat, social media and telephone – across Asia, low-cost airline AirAsia could not obtain a single ...

The operators of call centres are playing an important role in meeting that challenge, and it has not been easy. In normal times, if an earthquake hits Bangalore, you can switch capacity to your ...