Zendesk keeps getting smarter. The helpdesk provider today announced Zendesk Guide, a knowledge base product imbued with deep learning algorithms to provide more intelligent, contextual customer ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it ...

Zendesk Guide Enterprise. Photo: Zendesk That gives organizations a couple of advantages. First of all, the reps can find their fellow employees’ notes and not have to reinvent the wheel every ...

Zendesk Guide is one of Zendesk's major growth drivers, which is primarily a customer self-service product. The product is developed by a knowledge base which powers both customer self-service and ...

New Delhi [India], May 4 (ANI-NewsVoir): Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and ...

Zendesk Guide is a revamped knowledge base product featuring the Answer Bot, an artificial intelligence (AI) assistant, and a new, agent-focused content creation app.