News

Interview: Zendesk CEO on how resolution pricing is revolutionising AI agent value
Zendesk is applying a flexible outcome-based pricing model to customer services that is unique within the industry, says CEO ...
Contact-Centres.com14h
Ventrica Launches Ventrica Digital to accelerate CX Transformation
Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk. contact centre cx customer experience ...
Snowflake expands AI tools to streamline enterprise data workflows and speed machine learning
Snowflake is addressing the complexity of migrating legacy data systems into the Snowflake ecosystem with SnowConvert AI, a ...
Focus on Travel News9d
7 AI Tools Changing the Travel Industry
AI tools for travel industry are streamlining booking, translation, pricing, and service—see how 7 innovations are reshaping ...
Longview News-Journal16d
Zendesk Completes Acquisition of Local Measure
SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact ...
CMSWire15d
Zendesk Completes Acquisition of Local Measure
Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...