Westfield State University announced new workforce development programs launching in March to address priority skill gaps across the Pioneer Valley and Western Mass. Employers across the region ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

Rick Hammell is the Founder and CEO of Helios, a workforce management provider simplifying how businesses manage global people operations. Global workforce management has undergone a seismic shift ...

Partnering with unions to train public sector workers helps states uphold high-quality standards; connect with and recruit from local communities; and address the nation’s public sector hiring ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...