Prediction is the name of the game in business software these days. The latest to get in on the action is Zendesk, the $1.8 billion cloud software maker focused on customer support. On Tuesday ...

Tom Eggemeier, CEO of customer service platform Zendesk, sees 80% of interactions between customers and companies likely solved by artificial intelligence within five years.

Zendesk, a customer service software provider, plans to lay off 51 employees in April at its downtown San Francisco headquarters, according to state filings. Zendesk employs roughly 5,000 workers ...