Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Jun. 20—Two north country power companies were fined by the state Public Services Commission for failing to meet customer service standards last year. The PSC announced Thursday that it has levied a ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Nearly all consumers say they were dissatisfied with their experiences as customers in 2021, according to the 2022 Global Consumer Trends report from Qualtrics ...

The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

There's nothing quite like the disappointment of a terrible restaurant. You know the feeling — you've paid good money, you're hungry, and the meal that arrives at your table is so bad that you ...

“The customer is always right” may be the most famous expression of customer loyalty, but do businesses and brands consider it an antiquated slogan from a by-gone era? The world of instant ...

One thing that is certain in consumer satisfaction is that when consumers are satisfied, business will boom. It is time to start improving the consumer experience. The earlier proverbial statement “it ...