This partnership unifies open-source voice agents with carrier-grade telephony orchestration enabling “Humans and AI ...

Traditional telephony involves capacity planning around the busiest "hour" of the busiest day of the busiest week of the year. Since many cloud services use utility pricing models, it can be ...

As organizations strategize for infrastructure consolidation, IP telephony discussions are compulsory. Guidelines for a decision in favor of IP telephony must include infrastructure readiness, ...

IP telephony is a next-generation technology that is changing the way companies communicate, and is reshaping the business landscape. Through the unification of voice and data networks, IP telephony ...

After a remarkable 100-year run, the FCC is officially closing the door on traditional analog copper POTS (Plain Old Telephone Service), the standard telephone infrastructure we’ve all used forever.

In an effort to cut costs, my company has decided to migrate from private branch exchanges to IP telephony. By routing calls over our existing IP network and using voice-over-IP links, we can ...

U.S. Navy Ship’s Serviceman 2nd Class Gary Luu, from Portland, Ore., takes a phone call from the supply room in one of the ship’s stores aboard the aircraft carrier USS Nimitz (CVN 68), Nov. 9, 2017, ...

Our firm has decided to move to a full work-from-home virtual office environment, so we are transitioning our IT infrastructure out of our legacy office space and moving all needed functions to the ...

Looking to simplify management, cut costs and ready its business operations for a global shift to cloud-first collaboration as it consolidates its voice infrastructure, sports brand PUMA has embarked ...

Nearly three decades after the famous telecom revolution, several communities in both rural, urban and semi urban areas of the country have remained disenfranchised. Yet rural telephony is crucial for ...