This article is the third part in a series of posts on measuring what matters in organizations: the shift from outputs to outcomes. As a result of epochal shift of power in the marketplace from seller ...

Let's go back to something basic: what's the difference between output and outcome? This is a simple yet complex question. Some might say it is just a matter of semantics but I say the differences ...

For too long, governance has been reduced to the production of paperwork, compliance checklists and board reports. Many boards take comfort in approving strategies, signing off policies and publishing ...