The North Carolina Division of Motor Vehicles has unveiled a five-year strategic plan to improve customer service. Officials with NCDMV say the agency has been up against some major challenges ...

NORTH CAROLINA (WECT) - The North Carolina Division of Motor Vehicles (NCDMV) Commissioner Paul Tine has released the agency’s 2026-2030 strategic plan. According to the NCDMV, the plan focuses on the ...

AI-generated summary reviewed by our newsroom. Read our AI Policy. DMV unveils 2026–2030 strategic plan to improve customer service. Targets: 50% online transactions, 15‑minute average wait, 85% ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Forbes contributors publish independent expert analyses and insights. I enable organizations to simplify so they can focus on valuable work. You know the annual drill: you and your teams gather data, ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Did you know that the typical five-year strategic planning forecasts perform about as well as dart-throwing chimpanzees? Cognitive science and behavioral economics scholars have conducted research on ...

One of the agency’s goals is that half of all transactions will be completed on the DMV website, reducing the need for in-person visits. The North Carolina Division of Motor Vehicles is kicking off a ...