Oracle announced three significant artificial intelligence (AI) overtures with a heightened focus on CRM and service this week at Oracle CloudWorld in Las Vegas. On Tuesday, Oracle released details of ...

The contest between Oracle and SAP involving their respective customer relationship management (CRM) applications in many ways is only one front in a battle between ERP titans that has been fiercely ...

The move will expand Oracle's on-demand CRM offerings and strengthen its competitive stance against Salesforce.com and its Salesforce Service Cloud cloud-based applications. RightNow provides a range ...

Oracle launched a prospecting and lead-scoring product called Fusion Marketing on Monday, as the company tries to reframe the value of the CRM in a world gone crazy for the CDP. Fusion is the first in ...

While RightNow has a vision for how customer experience will evolve over the coming years to encompass mobile computing, the main issue facing RightNow's customers is what to make of Oracle. Oracle is ...

At a time when Gartner (news, site) predicts companies will become obsessed with measuring the ROI of IT investments, Oracle (news, site) has just upgraded its cloud-based customer relationship ...

Oracle Corp. today introduced enhancements to its Oracle Fusion Cloud Customer Experience customer relationship management application focused on improving both virtual selling and buying. Citing a ...

Oracle has released version 20 of its Oracle CRM On Demand product. It is a major release with significant upgrades to the industry-specific life sciences vertical as well as horizontal functionality, ...

There is no end in sight for CRM on Demand despite the arrival of Fusion CRM, according to an executive Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from ...

Enterprise-software giant Oracle has embedded social-networking functions into its latest CRM offerings, allowing the applications to emulate social-networking sites. At a briefing in the Philippines ...

At Kohl's, customer service calls come in by the millions—six million per year, to be exact. Customer service has always been a priority for the retail giant, says Vice President of Digital Commerce ...