A retired manager tells how IT at Starbucks went from muddle to organized via a service catalog. Three years ago, Starbucks’ IT department found its services as muddled as a “venti soy, decaf mocha, ...

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A well-crafted cloud services catalog promotes cloud cost optimization, frees up your engineers and architects, and promotes self-service cloud adoption. Here’s how. As we slog into another year of ...

Network as a service (NaaS) is a cloud service model that’s designed to let enterprise IT professionals order network infrastructure components from a menu of options, have them configured to fit ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has added Service Catalog to ServiceDesk Plus-MSP, its complete help desk for managed service ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

FORT HUACHUCA, Ariz. — As the Network Enterprise Technology Command Information Technology Service Management, or ITSM, team’s responsibilities exponentially grow to support the objectives and the ...

Computing and Network Services (CNS) staff possess expertise in technology products, services, research support, service delivery, business process support, and project management. We partner with all ...