SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been positioned as a Leader in the IDC MarketScape: Worldwide Conversational Intelligence ...

NICE is positioned the highest for both Business Impact and Technology/Product Breadth Opus Research classified NICE Enlighten as highly differentiated and innovative, highlighting its purpose-built ...

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HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: NICE) today announced that it has been named a Leader in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment ...

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CallMiner is recognized by QKS Group for its advanced AI, platform scalability, and customer experience capabilities for fourth consecutive year Artificial intelligence (AI) continues to transform the ...

The knowledge management startup Stravito AB is using artificial intelligence to transform how companies generate insights from their consumer research. Now, with Stravito AI Personas, the company ...

Walk into any CMO’s or commerce leader’s office and you’ll find dashboards everywhere: campaign performance, retail media, attribution models, pricing trackers, inventory and margin reports. Each ...

Contentsquare, a digital analytics company, announced on July 30 that it has signed a definitive agreement to acquire Loris AI, a conversation intelligence platform. The acquisition aims to provide ...

Dashveenjit is an experienced tech and business journalist with a determination to find and produce stories for online and print daily. She is also an experienced parliament reporter with occasional ...