Mark has been thinking and writing about games ... an English teacher, and finally, a games writer – all while pursuing his true passion: inhabiting and creating virtual worlds.

Places like hospitals. And yes, places like prisons. Mark Smith is a freelance writer with a special interest in politics and Scotland’s built heritage.

As SVP, customer experience, at CSG, a leader in innovative customer engagement, revenue management and payments solutions, Mark Smith helps businesses make ordinary customer experiences ...

Mr. Smith received his commission in 1982 after graduating from the United States Air Force Academy with a Bachelor of Science degree in Aeronautical Engineering. During his Air Force career, he ...