Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...
Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI (R) ...
Stay updated with Swisher Post! Read the latest news at Swisher Post With the newly launched plan of modernising the delivery of essential government services, government aims to ensure that ...
Canada’s public sector is learning that speed and scale mean little if citizens don’t trust the systems behind them.
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