Help Lightning combines with Genesys Customer Experience Platform to help agents work virtually side-by-side to quickly solve customer issues Help Lightning, a provider of remote visual assistance ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

As the hybrid working model continues to pick up steam, Microsoft has released a new tool that makes it easier for IT teams to assist employees from afar. As of yesterday, the cloud-based remote ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Artificial intelligence and augmented reality are terms that are not entirely foreign to us anymore. This is because so much of the technology that we enjoy today involves either or both of these ...

SAN FRANCISCO--(BUSINESS WIRE)--SightCall, an augmented reality (AR)-powered visual assistance platform, today announced it has partnered with Hako Machines Ltd., a leading global manufacturer of ...

When you use Windows Server, it becomes normal to use Windows Remote Assistance. However, if you haven’t used it earlier, you can follow this guide to enable, disable, set up, and use Remote ...

Remote innovation is redefining scale, sustainability and services in today’s digital workplaces. For all the noise around AI and digital disruption, another revolution is unfolding – one that may not ...