You’ve written before about Help Desks and how hard it is to establish useful metrics [for example “ Another helpless desk,” Keep the Joint Running 12/17/2007 — Bob]. My question: What would be so ...
They’re the information that can help IT perform better. The IT help desk is a crucial supporting player in the team of instructors, researchers, administrators and students who are spread across ...
One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...
AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced its gold sponsorship of Service Management World, July ...
It is that time of the year again when you sit down, take stock of your IT help desk's performance these past 12 months, and chart a course for success in the new year. Call them New Year resolutions, ...
In a time of major change tied to introducing a new LMS, a well-prepared "help desk" is a prime stress reducer for the user, as well as for those supporting the LMS. In addition, this relationship ...
A "bring your own support" movement is sprouting up within BYOD programs as employees become more self-sufficient. Is this a death knell for the IT help desk? One possible savior: an enterprise Genius ...
Restructuring doesn’t always have to imply heads rolling. Last summer, temporary staffing company Manpower restructured its 40-person help desk organization—without handing out pink slips—to enable ...
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