As businesses expand across borders, the challenge of managing international sales operations has never been greater. Voiso, ...

Register here. "Congratulations to all of the finalists and to all who have competed in the ICMI Global Contact Center Awards program. The program recognizes the frontline workers, managers and ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

With its highly skilled, English-speaking workforce and favorable business environment, the country has become a global leader in the outsourced contact center industry. In recent years ...

LONDON and MIDLANDS, England and BUCHAREST, Romania and ST. GEORGE, Utah, May 26, 2025 /PRNewswire/ -- Global cloud-based ...

“By integrating behavioral data, time-sensitive scheduling, and low-bandwidth video into a single platform, we aim to redefine what it means to manage a global contact center workforce in the ...

The contact center industry has been a relative laggard in the cloud transition, with less than 30% of the estimated 16 million global contact center agents using cloud software as of 2024.

ISG has distributed surveys to more than 90 contact center service providers serving the global market. Working in collaboration with ISG’s global advisors, the research team will produce three ...